Amber Matherly planned to move into her new flat on Thursday.
To do so, Matherly, a Dallas native, had deposited a check into her Wells Fargo account the night before; I also expected the direct deposit to arrive by the time I woke up.
But when the morning was up and she went to check her account, Motherly found that not only were deposits missing, but that her entire account had been overrun by hundreds of dollars.
“I completely panicked,” Matherly said, “and ran to the local Tom Thumb convenience store to get a money order, and ended up borrowing $500 from a friend to get the money to secure her new keys.
“I’ve never had a problem with them before, so that was shocking,” said Motherly, who told NBC News in a letter that she has been with Wells Fargo since 2009.
For the second time this year, Wells Fargo admitted that deposits did not appear in customer accounts. In an emailed statement Friday morning, a Wells Fargo representative said the issue affects a “limited number of customers,” and that the “vast majority” of cases were resolved before noon, while the “few remaining” would be resolved soon.
This week’s incident reversed one Wells confronted him Fargo customers in Marchwhich the company blamed on an unspecified “technical issue”.
A Wells Fargo representative declined to comment further on Friday about the cause of this week’s accident, nor say whether it was related to the March accident, nor exactly how many customers were affected.
The interruption comes NBC News Fake bank account reports resurfaced at Wells Fargo. The bank has paid billions of dollars in fines and cycled through two executives since the problem was first reported in 2011. This time, outside scammers were to blame. Wells Fargo representative Amy Bonitatibus told NBC News that allegations of illegal activity by Wells Fargo are baseless and that identity theft is a wide-ranging industry problem the bank is working to address.
Customers across the country appear to have been affected by the power outage this week.
Jenny Cortez, a single, self-employed accountant living in Alaska, says she was supposed to pay her rent, gas, electric and Internet payments for the month so far with money she deposited on Wednesday.
She said a Wells Fargo representative told her on Friday that she wouldn’t have access to her deposit for another three to five business days. She had been told earlier that Wells Fargo could send her a letter to present to her creditors; This also did not arrive.
“There simply aren’t enough funds (without this deposit) to cover it all,” she wrote in an email, adding, “I simply cannot live without my money now.”
For Brent Morrison, a Texas father of two, the outage on Thursday was doubly painful: He was laid off less than two weeks ago.
“This money was a little bit important to me yesterday,” Morrison said in a phone interview on Friday.
While the money — about $2,000 — eventually showed up in his account, Morrison said he was also affected by the outage in March, so he’s now looking to transfer his money to a local bank, he said.
“They lost a customer,” Morrison said. “I have no other choice.” “It makes no sense to keep talking to them. The words ‘banking’ and ‘trust’ should not end with a question mark.”
This article was originally published NBCNews.com
